- Amazon Prime Video is a subscription-based streaming service that offers a wide range of content including movies, TV shows, and sports in up to 4K Ultra HD quality.
- Users experiencing Amazon Prime Video stuck on loading screen on the TV may encounter issues such as poor internet connection, application glitches, or TV software problems.
- To resolve the loading screen issue, users can try closing the app, restarting the TV, updating TV software, checking HDMI connections, ensuring internet speed, and reinstalling the Amazon Prime Video app.
In all cases, it’s suggested to fix the Prime Video stuck on the loading screen on your Smart TV by following the methods below.
2. Restart TV
You should also restart your Smart TV manually to ensure the system is running fine without any issues. Just use the remote control to press the Power button to switch it off and wait for a minute. Then press the Power button again to turn it on.
3. Ensure Your TV Has the Latest Software Update
You can follow the step-by-step instructions below on updating the software on your Android Smart TV to ensure the system isn’t outdated. An outdated system software can always conflict with the system’s performance as well as other programs to run properly.
- Press the Home button on the Android TV remote control to navigate to the Home screen.
- Use the navigation button to move the cursor to the Settings icon on the top right side.
- Press OK and select More Settings .
- Select Device Preferences and select About .
- Select System Software Update .
- Choose Network Update .
- Your Android Smart TV will search for an available software update.
- Once prompted, select OK to confirm.
- Wait for the software update to complete, as it may take some time.
- Finally, the TV will automatically restart and boot into the system again.
5. Properly Check the HDMI Cable Connected to the TV
It is important to verify that the HDMI cable is securely connected to the TV. A loose connection or a defective HDMI cable may result in problems such as a black screen or visual distortions. To resolve this, disconnect the HDMI cable and then reconnect it firmly. Alternatively, consider testing the issue with another HDMI cable.
6. Ensure No Other Background Activities Running
7. Check Your Internet Connection
Your internet connection should be at least 1 Mb/s for Standard Definition (SD) video, 5 Mb/s for High Definition (HD) video, and 15 Mb/s for 4K/Ultra High Definition. So, if the internet speed is less than 5 Mbps, then it won’t stream the HD quality content on your TV smoothly. Resulting in content streaming issues, buffering issues, playback glitches, slow loading or launching issues, etc.
8. Try Using Another Internet Network
Try using another internet network to check if the loading screen is stuck or not. You can either use an ethernet connection directly to the TV’s ethernet port or use another Wi-Fi connection or even use a mobile hotspot as Wi-Fi to check for the issue.
- Just open the Amazon Prime app or a browser on your PC or mobile. Visit the www.amazon.com page and sign in to your valid account.
- Go to Account & Lists and select Account & Settings .
- Select Manage Prime Membership .
Then check for the membership status or the renewal date.
If it’s still active then you can skip to the next method.
Press the Home button on the Android TV remote control to navigate to the Home screen.
Use the navigation button to move the cursor to the Settings icon on the right top side.
Press OK and select More Settings .
Then go to Apps and select App Management .
Scroll down to Amazon Prime Video and select it to open App Info.
Choose Storage usage then select Clear Cache .
If prompted, hit OK to clear the cache.
Once done, make sure to select Clear Data , and confirm again.
Finally, turn off the TV, and turn it on again.
Press the Home button on the Android TV remote control to navigate to the Home screen.
Use the navigation button to move the cursor to the Settings icon on the right top side.
Press OK and select More Settings .
Go to Apps and head over to App Management .
Then scroll down to Amazon Prime Video and select it to open App Info.
Select Uninstall and then OK to confirm.
Once the application is uninstalled, simply restart your TV.
Then head over to the Google Play Store application from TV and Reinstall the Amazon Prime Video app.
Finally, launch the Amazon Prime Video app, and sign in to your existing account to check for the issue.
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